Payment & Cancellation Policy

Fees:

We acknowledge that accessing Psychological Therapy and administering Assessments is a privilege. Our Fees are based on the Australian Association of Psychologists Inc. (AAPi) recommendations for Psychological Services for 2024 - 2025. AAPi recommends Psychological fees are to be charged at $315 per hour, however, to make assessments and therapy as affordable as possible, we do not charge the full amount.

For transparency we would like to share what the fee covers. Your Assessment Fee covers your appointments, the cost of the assessments, and the time your psychologist spends preparing for your appointments, scoring and interpreting your assessments/questionnaires and preparing your Report. Just as no two individuals are the same, no two sessions or Reports are the same, and as such we take great care to make sure our Reports reflect you as an individual, rather than a template of copy and pasted material.

All fees are subject to change.

Initial Appointment Fee:

Therapy Appointments:

A $50.00 Initial Appointment Fee is payable at the time of booking to secure your appointment.

​Assessment Appointments:

A $250.00 Initial Appointment Fee is payable at the time of booking to secure your appointment, and as part of the costs associated with distributing, scoring and interpreting the pre-appointment assessments. This fee will in-part cover work undertaken by the psychologist to be completed before your assessment appointment. It will contribute to your total assessment fee.

Balance of Fees:

You are required to complete and return a Payment Authority Form that will enable us to process the Balance of your Therapy/Assessment Fees to provide our services. Kinunity Psychology do not keep your Credit Card details on file. Your Credit Card Details will be stored on a secure third party payment platform, Stripe.

For Therapy Appointments:

Kinunity Psychology will process the Balance of your Appointment Fee two (2) business days before your appointment, via Stripe.

You will receive an Invoice and Reminder Communication leading up to the processing of the Balance of your Appointment Fees to ensure a successful transaction. If you do not receive the Invoice or Reminder Communication, you must advise Kinunity Psychology in advance of two (2) business days to your second assessment appointment. You will receive confirmation that your payment has been completed.

For All Assessments:

Kinunity Psychology will process the Balance of your Assessment Fee two (2) business days before your second appointment, via Stripe.

For the combined ADHD & Autism Assessment, Part Payment will be processed two (2) business days before your second appointment, via Stripe. And Balance of your Assessment Fee will be processed two (2) business days before your third appointment, via Stripe.

You will receive an Invoice and Reminder Communication leading up to the processing of the Balance of your Assessment Fees to ensure a successful transaction. If you do not receive the Invoice or Reminder Communication, you must advise Kinunity Psychology in advance of two (2) business days to your second assessment appointment. You will receive confirmation that your payment has been completed.

For All Services:

If payment of your Balance is unsuccessful, we will contact you for payment via email with a link to pay the balance, and we will also contact you by phone that day. If we can not process payment that business day (the due date), you will need to reschedule.

If you do not reschedule your appointment within the two (2) business days between the unsuccessful payment transaction and your original appointment, this will be treated as a cancellation and you will incur a 100% fee.

Failure to advise Kinunity Psychology that you did not receive your Invoice, Reminder communication or notification of the unsuccessful Balance of Assessment Fee transaction, is not grounds for waiving the above fees.

Cancellations:

A Cancellation Policy is in place due to the work undertaken to prepare for your appointments.

Kinunity Psychology reserves the right to use their discretion if, and as, required. If you need to cancel your appointment please let us know as soon as possible, so that we can try to minimise your cancellation fees, and we can try to fill your space.

For the Initial Appointment:

  • Providing written notice (via email) of Cancellation with 8 or more days notice will not incur a fee.

  • Providing written notice (via email) of Cancellation with 4 - 7 days notice will incur a 50% fee of the Initial Appointment Fee.

  • Providing written notice (via email) of Cancellation with 3 or less days notice will incur a 100% fee of the Initial Appointment Fee.

  • If you do not attend your appointment, this will incur a 100% fee of the Initial Appointment Fee.

For Subsequent Appointments:

  • Providing written notice (via email) of Cancellation with 8 or more days notice will not incur a fee.

  • Providing written notice (via email) of Cancellation with 4 - 7 days notice will incur a 50% fee of the full assessment price.

  • Providing written notice (via email) of Cancellation with 3 or less days notice will incur a 100% fee of the full Assessment price, and 50% of the Therapy Appointment fee.

  • If you do not attend your appointment, this will incur a 100% fee of the full appointment price.

Cancellations made outside of normal business hours (Monday - Friday, 9am-5pm) will be treated as received the next business day.

All cancellation requests must be made via email - hello@kinunitypsychology.com.au, we can not accept cancellation notice via text message or phone call.

Kinunity Psychology reserves the right to cease services until accounts are paid in full.

Kinunity Psychology reserves the right to use their discretion if, and as, required.
If you need to cancel your appointment please let us know as soon as possible, so that we can try to minimise your cancellation fees, and we can try to fill your space.